Frequently Asked Questions
Everything you need to know about our ethically sourced beans and delivery process.
How do you ensure the quality and freshness of your coffee?
We source only high-grade specialty beans and roast them in small batches. Every bag is marked with a roast date and shipped within 48 hours of roasting to ensure peak flavor.
What is the difference between your 'Single Origin' and 'Blends'?
Single origin coffees come from a specific farm or region, highlighting unique local flavors. Our blends are carefully curated mixes of different beans designed to create a balanced, consistent taste profile.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days. We offer flat-rate shipping on all orders, and free shipping on orders over $50 within the continental United States.
Can I return my coffee if I don't like the taste?
As coffee is a perishable food item, we cannot accept returns on opened bags. However, if there is an issue with your order or quality, please contact us within 14 days for a replacement or store credit.
Do you offer coffee in whole bean or ground form?
We offer both! You can select 'Whole Bean' for maximum freshness or choose from various grind settings (Drip, Espresso, or French Press) to suit your brewing method.
Are your coffee beans ethically and sustainably sourced?
Yes, we prioritize direct-trade relationships that ensure farmers are paid above Fair Trade minimums and utilize environmentally friendly farming practices.